Overview

The Library Manager position manages circulation services and interlibrary loan operations in the Thomas Gorton Music and Dance Library in Murphy Hall, including direct supervision of student employees and oversight of library facilities. This position fosters and maintains quality customer service and reliable staffing and operations in the Music & Dance Library. The Library Manager provides research help assistance and oversees stacks management, public technology implementation and supplies among other operational responsibilities. This dynamic, user-focused position reports to the Anschutz Library Manager and works collaboratively with User Services and other KU Libraries staff.

Description

55%  Service Desk Management

• Manages daily operations of the desk: oversees the opening and closing process, assures appropriate information, services, and referrals are being provided.
• Manages service desk communication and scheduling processes to ensure consistent student employee coverage of all service hours.
• Provides circulation supervision at the Music & Dance Library service desk.
• Oversees Music & Dance Library interlibrary loan operations and coordinates activities with resource sharing staff.
• Processes faculty requested items for on-site course reserves.
• Works collaboratively with supervisor and other library staff to assist with the development and assessment of service quality initiatives.
• Monitors and ensures adherence to service quality standards.
• Maintains records and prepares statistical reports relating to the responsibilities and operations of the service desk.
• Responds to library user and staff concerns regarding difficult situations, safety issues, and inappropriate behavior.
• Interprets and enforces library and university policy. Recommends changes and/or adjustments in library policy to supervisor and library administration to efficiently and effectively accomplish service desk and library objectives.

20%    Employee Supervision and Budget Management

• Manages procedures regarding recruitment, selection, training, evaluation and discipline of approximately 10-12 student assistants.
• Provides leadership and direction for student employees to achieve optimal workflow efficiencies and unit goals and to deliver high quality customer service.
• Effectively manages the Music & Dance Library student employee budget.
• Acts as liaison on student personnel issues with the Libraries human resources staff.

10%    Shelving Management and Facilities Support

• Oversees shelving operations, which can include shifting and relocation projects.
• Consults, when appropriate, with the performing arts and humanities librarian in managing the collections and audio facilities.
• Assists Director of Public Operations and Libraries Administration in the monitoring of maintenance, repair and renovation issues in the Music & Dance Library.
• Submits and monitors work orders with Facilities Services as appropriate.
• Collaborates with supervisor and others as it relates to the implementation of emergency procedures as needed.
• Procures supplies and other materials that support public operations.

10%    Research Help Assistance

• Provides research help assistance to patrons and records transactions using library assessment tools.
• Refers in-depth research questions to the performing arts and humanities librarian.

5%   Training, Development & Project

• Participates in training opportunities for job-specific and developmental purposes.
• Participates regularly in Operations Manager & Leaders meeting, Circ Forum and other department/division meetings.
• Involved in special projects and/or duties as assigned by supervisor.

Required Qualifications

• Bachelor’s degree.
• Minimum of three years library or related experience.
• Minimum of two years supervisory experience.

Preferred Qualifications

• Two years of effective customer service experience.
• Educational background in music or relevant experience working in a music library.
• Demonstrated ability to communicate effectively within a diverse community in a work and/or public service environment.
• Ability to pay attention to details with a commitment to creating and/or maintaining accurate records.
• Knowledge of KU libraries’ collections and organization.
• Familiarity with library classification schemes.
• Ability to work as part of a team as well as independently in a continuously changing environment.