Music Access Services Assistant

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Job Description

Requisition Number: 29631  
Working Title: Music Access Services Assistant (MASA)  
Salary: $21.18 – $27.47 hourly  
Job Type: Career  
Department Name: 5400-GENERAL LIBRARY  
Department Website URL:   

Under the general direction of the Music Library Access Services Lead, the Music Access Services Assistant (MASA), performs all Music Library operations and assists with supervising student employees. Major duties include circulation desk activities, assisting with the hiring, supervision and training of student employees (4.5 FTE student employees); public service; audio and print reserves processing; handling billing questions; stacks and item record maintenance; library card issuance; serving as the building contact for user complaints and safety and security issues; and basic technical processing. Responsible for supervising the department and ensuring all access and public service functions are efficiently performed and coordinated in the absence of the Access Services Lead. Occasional evening and weekend hours may be assigned to cover for staff shortages during those hours. Assists in the library’s efforts to connect with patrons through various official UCLA Library web and social media outlets in order to promote and provide library services, foster a sense of community, and to resolve problems.

The Music Library is provides access to one of the largest academic music collections in North America and the largest in Southern California. Supporting the Herb Alpert School of Music, general subject areas include western classical music, jazz, popular music, and world music history, criticism, education, and performance. Staffing currently includes 2.0 FTE professional librarian, 3.0 FTE support staff, and (5 FTE) student assistants. The library subscribes to almost every major online resource for music covering databases, e-books, and online audio. With approximately 80,000 books, 115,000 scores, over 100 journal subscriptions, almost 200,000 sound recordings in a variety of formats, as well as visual media and an exhaustive collection of facsimiles of music scores, the resources for music research and study span all genres of music from ancient times to today: all the music of the world. The Music Library provides reference assistance in all of its subject areas; provides instructional services to faculty, graduate students, and undergraduates; and develops subject guides and other web and print resources in support of library instruction. The library’s Media Room contains “Studio A” a media maker space, and also provides computer workstations that provide access to the web, interactive multimedia products, and music notation software.  

Percentage of Time: 100  
Shift Start: 8:00 am  
Shift End: 5:00 pm  

Required Qualifications
1. Strong oral communication skills and the ability to convey information clearly and concisely to a variety of individuals including library patrons, peers, subordinates, and supervisors.
2. Ability to initiate and maintain cooperative working relationships with coworkers, supervisors, and managers. Ability to work harmoniously and as a team player, and to thrive in a team-based environment. Skill in fostering teamwork among others.
3. Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.
4. Ability to perform successfully and function effectively in the face of numerous interruptions and distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload and assignments, deadlines, competing requirements and priorities, and heavy workloads.
5. Demonstrated computer skills including Microsoft Office (Word, Excel,
etc.), email, client/server database systems, and various other software packages
6. Demonstrated skills with a variety of media recording equipment and software used for video and audio recording and editing. Ability to train and convey information to users and student staff on how to use video and audio equipment provided in Studio A.
7. Demonstrated skill in working with cloud-based software platforms such as
Google Docs, Google Drive, Dropbox, and other file- and resource-sharing online tools for professional/work purposes.
8. Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, student employee evaluations, manuals, reports, etc.).
9. Interpersonal and problem-solving skills necessary to foster cooperative working relationships among Access Services Departments and other Library staff and safety and law enforcement personnel.
10. Ability to assist with supervising student employees, including training, work assignment, evaluating, counseling, mentoring and taking appropriate disciplinary action.
11. Demonstrated skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns.
12. Ability to work independently and follow through on assignments with minimal direction.
13. Ability to follow directions from supervisor and to provide clear directions to supervised staff and student employees.
14. Skill in operating a variety of office equipment: Network connected computers, photocopiers, printers, fax machines, scanners, etc.
15. Experience in working in an Integrated Library System and a consortial library system, in an academic library setting. Knowledge of Library of Congress call number classification system.
16. Demonstrated experience with university library circulation policies and loan desk procedures in an academic, research, or public library environment.
17. Ability to exercise good judgment, clear communication and excellent personal relations skills.
18. Attention to detail, demonstrated capacity for carrying out tasks in an accurate manner, and ability to check own work for accuracy.
19. Excellent organizational skills to manage multiple projects and perform efficiently and courteously in a fast-paced public service environment with conflicting priorities.
20. Ability to get to work reliably and on time and to be present in the workplace during normal working hours.
21. Ability to lift and carry up to 25 lbs. and to push book trucks. Ability to kneel, climb stairs and ladders, balance, stoop, crouch, and reach.

Preferred Qualifications

22. Working knowledge of updating websites through a content management system such as Drupal.
23. Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.
24. General knowledge of library cataloging and processing procedures.
25. Working knowledge of professional use of social media outlets, such as Facebook, Twitter, Instagram and LinkedIn, etc. to interact with customers, address problems and promote services.

How to Apply

Application Deadline: 02-26-2019. Apply online:

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