The Instructional Support Technician position is vital to the seamless operation of the Music Library. The person in this position oversees the daily operation of the Music Library, works collaboratively with members of Access Services in other library locations to ensure uniform policies and procedures and quality customer service at the library services desks through the Stony Brook University Library system and works closely with members of the library faculty and Technical Services team to catalog material for the Libraries collections.
The Instructional Support Technician will work with members of Access Services staff in all library locations to staff the library services desks and oversee the training of student employees who provide supplemental desk staffing and assistance in stacks maintenance.
This position is vital to the maintenance and oversight of the Music Library and, because the incumbent will work closely with members of Access Services throughout the campus library system as well as with library faculty and Technical Services is an important part of the unification of services and streamlining of procedures.
Brief Description of Job Duties
Circulation Desk coverage to include circulation of library materials including reserves, answering library user questions in person and by phone while referring more complex reference to Reference staff.
Assist patrons at the public computers.
With guidance from of the Senior Assistant Head of Public Services, supervise student assistants. This includes hiring, training, scheduling and overseeing the performance of the student assistants. Share responsibility for opening the library for scheduled weekday hours and maintaining operations. Assist in responding to Library maintenance issues such as photocopier problems, cleaning services and general library environmental concerns and referring to and coordinating with proper library and campus departments to ensure seamless services to patrons.This includes setting up the circulation desk supplies, maintaining and updating statistics, and ensuring printers are functioning properly.
Catalogs library materials (scores, books, CDs, LPs etc) through editing, review and creation of complex online bibliographic database records. This requires a substantial degree of knowledge, judgment and interpretation in order to bring non-Library of Congress database records into conformity with national cataloging rules and local policies and procedures. Also perform a small percentage of original cataloging of new materials in the OCLC database.
Respond to queries about Access Services and Library policies (to perform this duty, the incumbent must utilize his/her full working knowledge of the library information system ALEPH, including all functions in regards to patron records, processing of holds and receipt of library fine or fee payments.).
Serve as primary contact for Access-related issues, answering questions regarding Access Services policies, taking messages and referring calls to appropriate Library or campus unit.
Provide support for Resource Sharing, including interlibrary loan and reserves by coordinating and collaborating across the organization to ensure efficient processing, workflow, and excellent customer service.
Utilizing the following systems, the incumbent will provide assistance to and interact with library personnel across campus and patrons: ILLiad, the interlibrary loan management system, Aleph, Blackboard, library website and its resources, Access Services policies and procedures, library databases for processing ILL and Reserves requests.
Maintain technical competency and skills through professional development opportunities. Participate in Department and University-wide committees, events and professional organizations.
Other duties or projects as assigned as appropriate to rank and departmental mission.
Bachelor’s Degree. Two (2) years full time related work experience. Experience in a library setting, including cataloging. Strong customer service experience in a related customer-focused field (hospitality, education support). Experience with Microsoft Office, Google Apps and Internet navigation. Knowledge of cataloging, Library of Congress classification and records maintenance.
Administrative experience working in a University setting. Experience with Library software (i.e. Aleph, Innovative, ILLiad). Supervisory experience. BA in Music or BA with a music concentration. Working knowledge of at least one foreign language.Strong customer service experience preferably in a library setting.
Salary: $44,530-48K (Commensurate with Experience)
Pay Grade: SL3
Shift: Day Shift